System
- macOS 15 or later
- Apple silicon and Intel Macs
- No Shotlane account required
How can we help?
Start with the smallest safe check. Your captures and settings stay on this Mac.
Choose the problem you are seeing.
Each path begins with one focused check before you reset a permission or change a setting.
Check the basics before you report.
These steps preserve your captures and settings. Stop when Shotlane works normally again.
-
Try the action inside Shotlane
Run it once from the dashboard or menu bar. This separates a capture problem from a shortcut conflict.
-
Check the permission that action needs
Capture needs Screen Recording. Scrolling capture follows your manual scrolling and does not need Accessibility.
-
Quit and reopen Shotlane
After changing a macOS privacy permission, reopen the app so the system can apply the new authorization.
-
Choose the destination again
If export fails, select the destination folder again in Export settings before changing the format or quality.
-
Copy a sanitized debug report
Open Shotlane → About → Support & Feedback, then review the copied report before sharing it.
What Shotlane needs, and what it does not.
Required for capture
- Screen Recording permission to read screen pixels
- A folder you select when saving outside the default location
Only for specific workflows
- Manual scrolling to control when a long capture finishes
- Notifications for local completion messages
- No internet connection for capture, annotation, color picking, or text recognition
Straight answers to common questions.
Why does a capture not start?
Open System Settings → Privacy & Security and allow Shotlane to record the screen. Then quit and reopen Shotlane. macOS controls this permission, and Shotlane cannot bypass it.
Does scrolling capture need Accessibility?
No. Shotlane does not request macOS Accessibility. Start scrolling capture, scroll the selected area yourself, and choose Finish when you are done. Screen Recording is still required to read the captured pixels.
Why does a global shortcut do nothing?
Try the same action from the Shotlane dashboard. If it works there, open Shortcuts settings and record another combination. The original shortcut may belong to macOS or another app.
Why can saving to a custom folder fail?
A sandboxed macOS app can write only to folders you select. Open Export settings and choose the destination again if it moved, was renamed, or lost permission.
Why is a scrolling capture misaligned?
Keep the selected content stable while Shotlane scrolls. Pause video and page animation, keep the pointer away from dynamic controls, and select the smallest scrollable area that contains what you need.
Why is recognized text incomplete?
Text recognition works best with sharp, upright text at a readable size and strong contrast. Recapture a tighter, higher-resolution region when possible. Apple Vision and the bundled PP-OCR engine both run locally.
Why can a pinned screenshot appear in a new capture?
Pinned screenshots are excluded from new captures by default. If one appears, check the pinned-window capture setting, then close and create the pin again.
Does Shotlane upload screenshots or recognized text?
No. Shotlane does not upload screenshots, recognized text, clipboard contents, file names, file paths, window titles, shortcuts, or runtime logs. Anything you post to GitHub Issues is separate and public.
How do I remove Shotlane data?
Delete exported captures in Finder or use Shotlane's confirmed cleanup action. You can also clear diagnostic logs in the app and revoke permissions in System Settings. Shotlane has no account or cloud copy to delete.
Send a clear report without exposing private details.
Shotlane handles support requests through GitHub Issues. Posting an issue requires a GitHub account.
Include
- Shotlane version and build number
- macOS version and Mac model
- Capture mode and exact steps to reproduce
- Expected result and actual result
- A reviewed, sanitized debug report if it helps